SMS Terms
Last updated 2 September 2026
Programme description
Doses sends medication reminders and adherence confirmations to people who have agreed to receive them, and sends missed-dose alerts to a caregiver those people have nominated. These are transactional messages. We do not send marketing or promotional messages of any kind.
How to join
Agreeing to receive texts is optional: Doses can be used with no messages sent to anyone, and consent to messaging is never a condition of using the service.
Where texts are wanted, the sign-up form at doses.care presents a separate, unticked checkbox for messaging consent, kept apart from acceptance of these terms and of the Privacy Policy. Someone signing up for themselves agrees, in the first person, to receive text messages at the number they gave. Someone signing up for another person does not consent on their behalf — they authorise exactly one message, the request for that person's permission.
Every sign-up is then read and approved by a person before anything is sent. The recipient receives one message asking permission and must reply YES themselves. Only then do reminders begin, and the date and time they agreed is recorded. If they never reply, nothing further is ever sent.
The caregiver who receives missed-dose alerts is a separate recipient and agrees separately, from their own phone. They are asked only after the recipient of the reminders has agreed: if that person never opts in, the caregiver's number is never messaged at all. Each person answers on their own handset and neither can answer for the other. A caregiver replying STOP ends their own alerts and changes nothing about the reminders themselves.
The complete workflow, including the exact wording of every screen and every message, is published at how consent works.
How to stop
Reply STOP to any message. All messages end immediately. We send one confirmation that they have stopped, and then nothing further. Reply START to begin again.
How to get help
Reply HELP to any message for support information, or email support@doses.care.
Message frequency
Frequency depends on the schedule you enter — typically one to four messages a day, plus an occasional alert to the caregiver when a dose goes unconfirmed.
Cost
Message and data rates may apply. Doses does not charge for messages; your mobile carrier may.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and your handset.
What the messages contain
A reminder names the medication and dose exactly as you entered them, or says "your morning meds". It never names a condition or diagnosis. Replies that are not TAKEN or SKIP are not interpreted — they are forwarded to a person, and the sender is told to call their pharmacist or prescriber for anything about their medicine.
Privacy
See our Privacy Policy. We do not sell or share mobile numbers with anyone for marketing.
Contact
support@doses.care
Doses, operated by Howard Davner, East Hanover, New Jersey.